Warranty:
All racquets we sell come with the suppliers one year guarantee provided the racquet has not come into contact with anything other than a ball (Eg. tennis ball, squash ball, shuttlecock).

All other gear comes with the usual protection under the Consumer Guarantees Act. It will vary from product to product.

Returns Policy:
We want you to be fully satisfied with every item you purchase from us. Within 1 month after receiving the items purchased if the goods are not the right size or fit, we are happy to either:

1. offer a full-refund
2. exchange item for a similar product
3. offer you a store credit 

Footwear:
We are unable to accept returned orders where the shoes have been worn or damaged after purchase, so we recommend trying your shoes on inside on a carpeted surface to ensure you’ve chosen the best size. We cannot exchange shoes that have been worn on a hard surface.

If, for whatever reason, you are not satisfied with your shoes, we will accept returns for store credit/exchange if the following conditions are met: 

• All items must be unworn (except to try on)
• All items must be in their original packaging

Clothing:
You can return clothing items provided the following conditions are met:

• All clothing items must have their original tags still attached
• All clothing items are unmarked and have only been worn to try on.
• We cannot accept returns or exchanges on swimwear items

Racquets:
Any racquet exchanges must be returned with the plastic on the handle as well as the promotional material attached to the string. If the racquet has been hit with and there is ball fluff on the strings we will be unable to exchange the item.

How to return/exchange an item:
Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style.

To return an item for exchange or store credit, please send the package, with the completed returns form to:

Thump Sports Limited
55 Delhi Crescent
Khandallah
Wellington 6035

You should expect to receive confirmation within two working days one we have received it.